Privacy policy

Effective Date: 28 July 2025

At Quest and Compass, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the personal data you provide when you visit our website, make bookings, or use our services. We encourage you to read this policy carefully to understand how we manage your personal data and your rights.

1. Key Information

When you book a tour with Quest and Compass, we collect personal details such as your name, contact information, and booking preferences to ensure we can provide a smooth and enjoyable experience. Additionally, we may collect health and dietary information where it is relevant to the service we are providing (e.g., for special dietary needs or medical requirements during a tour). We use this information solely to process your bookings, communicate with you, and manage your tour. You also have the right to access, correct, or delete your information if needed.

2. About Us and Important Information

Purpose of This Privacy Policy
This policy provides you with important details on how we collect and use your personal data when you interact with our website or services. It should be read alongside any other notices we may provide on specific occasions when we are collecting personal data.

Data Controller
Quest and Compass acts as the Data Controller for the information you provide. This means we are responsible for making decisions about how your data is collected and processed under UK data protection laws.

Contact Information
For any questions regarding this Privacy Policy, or to exercise your rights, please contact us at:

  • Company Name: Quest and Compass

  • Email Address: info@questandcompass.co.uk

  • Postal Address: TBC

  • Phone Number: TBC

3. What Data We Collect

We collect various types of personal data, including:

  • Identity Data: Your full name, date of birth, and gender.

  • Contact Data: Your email address, phone number, and postal address.

  • Booking Data: Information related to the tours you book, including dates, times, and locations.

  • Health and Dietary Data: Information about any medical conditions or dietary requirements that are relevant to the services we provide, such as allergies or special dietary needs.

  • Technical Data: Information such as your IP address, browser type, and device details when accessing our website.

  • Usage Data: Information about your interactions with our website and services.

  • Marketing Data: Your preferences for receiving marketing communications from us.

4. How We Collect Your Information

We collect your data in several ways:

  • Direct Interactions: When you fill in forms, communicate with us by phone, email, or through our website.

  • Automated Collection: As you interact with our website, we may collect data about your device and usage patterns using cookies and similar technologies. Please see our cookie policy for more details.

  • Third-Party Sources: We may receive personal data from trusted third parties, such as payment providers or analytics services.

5. How We Use Your Personal Data

We use your personal data for various legitimate purposes, including:

  • To process and manage your bookings.

  • To communicate with you about your bookings, provide updates, and offer customer support.

  • To ensure that any special health or dietary needs are accommodated during the tour.

  • To improve our website and services based on your feedback.

  • To send marketing communications, if you have consented to receive them.

We will not use your personal data without a lawful basis. In most cases, this is either to perform a contract with you, comply with legal obligations, or pursue legitimate business interests.

6. Sharing Your Data

We may need to share your personal data with third parties in the following cases:

  • Service Providers: Companies who assist with payment processing, customer support, and website management.

  • Legal and Professional Services: We may share data with legal advisers, auditors, or regulatory authorities as required by law.

  • Booking Services and Transactions: In relation to booking tickets for attractions, your data may be shared with third-party ticketing platforms or attractions as part of the booking process.

We ensure that any third parties we share data with handle your personal data responsibly and in compliance with data protection laws.

7. Data Security

We implement robust security measures to protect your personal data from loss, misuse, or unauthorized access. While no method of transmission over the internet can be 100% secure, we take every reasonable step to ensure your data remains safe.

8. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory requirements. You may request the deletion of your data at any time, and we will comply unless we are legally required to retain it.

9. Your Rights Regarding Your Data

You have several rights concerning your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete data.

  • Deletion: Request that we delete your personal data in certain circumstances.

  • Object: Object to the processing of your personal data for specific purposes.

  • Restrict: Request that we limit the processing of your data in some cases.

  • Transfer: Request a copy of your personal data in a structured, machine-readable format.

  • Withdraw Consent: Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided above.

10. Cookies

We use cookies and similar technologies to enhance your browsing experience on our website. You can control your cookie settings through your browser, but disabling cookies may impact your ability to use certain features on our website. Please refer to our Cookie Policy for more details.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates to this page, and the updated policy will be effective immediately upon posting.

12. Glossary of Terms

  • Performance of Contract: Processing necessary to fulfil a contract with you.

  • Legitimate Interests: Our business interests in providing services, improving offerings, and ensuring your safety during tours.

  • Data Controller: The entity responsible for determining how and why your personal data is processed.